How to Create a Ticket in the Support Portal

  1. Go to https://www.support.mercurynewmedia.com
  2. Click 'Sign in'
  3. Enter
    • Email address
    • Password
  4. Click 'Sign in'
  5. Click the ‘Submit a Request’ button
  6. Enter the applicable fields
    • Email Address
    • Subject
    • Description
    • What are you writing us about?
    • Browser
    • Browser Version
    • Any applicable attachments (screen shot, document, pdf, image, etc.)
    • Captcha
  7. Click Submit
  8. From here you can do the following:
    • Enter additional comments regarding the ticket by responding to the email
    • Sign in to the portal to add additional comments
    • Sign in to the portal to track your item
    • Wait for the MNM team to comment and process your request
Have more questions? Submit a request

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